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var(--danger)}.table-row.row-breached:hover{background:#fff0f0}.table-row.row-expanded{background:#eff6ff}.table-row.row-expanded:hover{background:#e8f0fe}.cell-id{font-family:Menlo,Consolas,monospace;font-size:12px;color:var(--primary);font-weight:700}.cell-actions{display:flex;gap:4px;justify-content:flex-end}.btn-icon-sm{background:none;border:1px solid var(--border);color:var(--text-muted);padding:3px 8px;border-radius:var(--radius-sm);cursor:pointer;font-size:12px;transition:all .15s;line-height:1.4}.btn-icon-sm:hover{background:#f1f5f9;color:var(--text)}.btn-danger:hover{background:#fef2f2!important;color:var(--danger)!important;border-color:var(--danger)!important}.badge{display:inline-block;padding:3px 9px;border-radius:12px;font-size:11px;font-weight:700;white-space:nowrap}.badge-sla-ok{background:#dcfce7;color:#15803d}.badge-sla-warning{background:#fef3c7;color:#92400e}.badge-sla-breached{background:#fee2e2;color:#991b1b;animation:pulse 2s ease-in-out 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p{font-size:15px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:200;padding:20px}.modal{background:#fff;border-radius:var(--radius);width:540px;max-width:100%;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-lg)}.modal-header{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.modal-header h2{font-size:17px;font-weight:600}.modal-body{padding:20px}.modal-body .form-group{margin-bottom:14px}.modal-footer{padding:14px 20px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:10px}.settings-info{background:#eff6ff;border:1px solid #bfdbfe;border-radius:var(--radius-sm);padding:10px 14px;font-size:13px;color:#1e40af;margin-bottom:18px}.settings-info a{color:var(--primary);font-weight:600}.settings-note{background:#f8fafc;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px 14px;margin-top:16px}.settings-note p{font-size:13px;font-weight:600;margin-bottom:8px}.settings-note code{font-family:Menlo,Consolas,monospace;font-size:12px;color:#7c3aed;line-height:1.8}
